Law Enforcement Testimonials
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Jessica Sterling, CSX Railroad Police Department
I recently received a bullet proof vest from Law Supply. Carol Turcotte was the contact person for my order. I want Ms. Turcotte to be recognized as doing a great job. I LOVE my new vest. I have been in law enforcement for 6 years and this is, by far, the best fitting vest I have ever had. I explained to Ms. Turcotte the issues with my past vests, and asked if she could ensure that my new one had better coverage than the last 2 I had, with my previous department. As a female, I know from experience how difficult it is to have a properly fitted vest, and I know the process to have it re-fitted can be timely and expensive. Ms. Turcotte far exceeded my expectations!! I am very happy with the fit of the vest itself as well as the extra carriers that were included. Thank you Ms. Turcotte for great customer service and delivering on such an important piece of equipment.
Jeni Barnard, Quartermaster CPD
My name is Jeni Barnard- Quartermaster at Conway Police Department (AR) and I would like tell you about my experience with your employee Mark Ernst.
I have 10 years experience in ordering. Being that I am the "newbie" here at CPD, not knowing police products or police "lingo" Mark has been the largest help, he has been more than willing to go above and beyond his job duties AND with a caring attitude. He is funny without being inappropriate. He answers every question I have even if he doesn't "make the sale." He has given me great insight to body armor, willing to educate so that our men and women in blue are as safe as possible. Again, above and beyond.
Dave C., JBM Patrol and Protection
I would like to recognize Chris Yates as an OUTSTANDING sale representative at Chief Supply. His dedication and selfless service has kept me as a loyal customer since 2006 when I was Chief of the Epworth Police Department. When Chris has not heard from me for a while, he takes the time to call me to see how things are going and if I have any supply needs. Chris knows his products and quickly finds out the answers to my questions when he does not know. He notifies me of new upcoming products and regulations. In 2010 I moved to Madison, WI and became employed with JBM Patrol and Protection Security Service. I am still a loyal customer at the individual level and Chris is still my representative I go to. He still takes the time to call me to ever so often about my supply needs or just to wish me a safe and happy holiday. Chris Yates is a valuable and caring representative for Chief Supply. He inspired me to attend the Chief Grants in 2008 and I wrote awarded grants for the Epworth Police Department. Thank you Chris for all you do!
Susie Mesecher, Klickitat County Sheriff's Office, WA
I would like to commend Suzi Clapp for her professionalism and strong work ethic. She is very knowledgable about your products and ALWAYS very helpful. Suzi came to our department to measure our deputies for ballistic vests and made a great impression on our staff. I am very grateful to have such a wonderful sales rep to work with.
Officer Rick H., Minnesota
I wanted to express my kudos and thanks to Kimberly. She took care of me over the phone and I can't say that I have ever been treated more professionally by a service rep in any other police supply company. She was very friendly and very helpful. It was a joy talking to her. She is an asset to your company and deserves recognition.
Sgt. Joe Spanheimer, Colorado
Please relay to Steven Driver and the company president, Jeff Tousa, that I've been very happy with Steve's service. He's been very flexible in working with my department's needs and has almost always been able to supply us with quality products that have been at or below other companies' prices. He's provided excellent customer service. I've recommended him and your company to others.
Jim Woods, Charleston County, South Carolina Sheriff's Office
I recently placed 2 orders with your company. One was a tactical vest cover, which I needed by March 22. I mistakenly ordered the wrong size, and had to return it. To my surprise, the new one was at my house within 2 days! I have over 30 years in Law Enforcement, but have never received the service that your company afforded me. I will remain to be a loyal customer, and have passed your info on to my co-workers. Thanks again.
Chief Todd Hanson, Adams Police Department
I want to thank your company for its services. As a small town department and the costs of keeping it going, I want you to know that Chris Yates is a great person to deal with. I get several calls from sales people, Chris is only one of a couple my staff knows I will talk with on products. You can say Chris is on my "A List" when it comes to purchasing equipment for the department.
Detective Trotter, Adamsville Police Department
Thank you for your prompt service. I ordered this exact list of items from another company. I received a confirmation number, but the order never came after 6 weeks. I cancelled the order and re-ordered with CHIEF. At a lesser price, even though I added an item the other company did not offer. I got more products for less money. Thank you from a future return customer.
Scott Fisher, California
Best cop gear website I've seen. Easy to find what you need, I had no problem finding something here that other sites didn't even have.
Samuel J. Cleveland, Wisconsin
I am writing this letter with the highest levels of professional respect for CHIEF, and more specifically my account manager Chris Yates. CHIEF provides the highest quality products available to those working within my profession. Chris has always preformed with the highest levels of professionalism and courtesy while dealing with my colleagues and me. I have nothing but the highest levels of respect for both the company and Chris. My levels of respect for Chris are to the point where I no longer consider him a business partner, but more so a friend.
CHIEF has not always been my first choice as far as a supplier is concerned. It has only been within the last year that CHIEF has become the exclusive go-to company for work items. I started my career working as a reserve officer in a suburb of one of our larger cities within the state of Wisconsin. When Chris started, I was having difficulty with a ballistic vest purchase. Chris went to the extremes to get the situation resolved in a satisfactory way. Based upon his professionalism and respect to my position, even with no knowledge of this particular situation, I became an exclusive customer.
Again, as previously stated, my opinion of CHIEF is high enough that I recommend it to all of my departments and even attempt to facilitate some purchases. In Wisconsin as anywhere word travels quickly, and I am hearing nothing but good comments from those who are making the transition from other companies to CHIEF.
I wanted to express my thoughts on one of your customer service reps. His name is Andy. I've spent over 7 years as a female correctional officer in an all-male correctional facility for the state of Indiana, and am now currently working for my local sheriff's department as a jail officer. Why is that important? Because we are all professionals and I feel since I've ordered from you, I will be ordering again for my future law enforcement supplies. Andy has an amazing attitude and personality. I felt right at home with him. He is a huge asset to your company. When ordering anything, whether it's via the net or catalog, it's fantastic and refreshing to have someone who actually cares what he is doing and what the person ordering feels.
Andrea, I received the lights today and installed them. I will say I am impressed with the service you have offered and the fact every time I have spoken with you, you have been full of life â€“ not like other distributors and all dull and sound mad at the world. I also thank you for ordering these as other suppliers act like they aren't interested in ordering them.
Jamie Johnson, Massachusetts
You guys are the best! Thanks for being the best place for first responders to look regarding duty gear!
Tom Speldrich, Oregon
Thank you so much for all of your help. You have truly left me with a good impression. As you are aware, I was quite eager to wear my back-up gun upon my assignment to patrol. Seeing as how my life or someone else's could depend on this holster, it means a great deal knowing that you made it a priority for me to receive it in an efficient manner. Thank you again.
Karl Smalley, Adams County Sheriff's Office, Colorado
I have done business with your company for many years and really enjoy the service I receive. Keep up the great work!
Officer Bill Baker, Montana
On March 4, I emailed 7 companies on the availability and shipping options of a particular Bianchi Accumold Elite Duty Holster. My email was the same for all companies and stated: "Dire need, I need to know if this holster is available for overnight shipping". I am leaving for a 6 week patrol duty and had to have it.
Of the 7 companies, three responded that it was unavailable or on backorder and 3 did not respond. However, Monday morning I received a call first thing from a young lady in your customer support/ sales department. She informed me that not only did she locate one from the manufacturer, but they were going to drop ship, overnight, to me. I know this is not normal procedure and was only accomplished either by her persistence or charm.
Either way, I received my holster today, as promised, and can leave on my patrol without worry. This, ladies and gentlemen, is what customer service is all about.
Scott Mash, North Carolina
I received my order a lot faster than expected.... I didn't know about CHIEF until I was displeased with my usual suppliers and did a Yahoo search for "police supply". Because of your wide selection and efficiency, I will now do all of my ordering through CHIEF.
Stefanie Mackey, Administrative Assistant, Red Rocks Campus Police
I love, love, love dealing with CHIEF! Being a smaller department we don't make that many purchases, but when we do they are fairly large ones. I constantly have other vendors and police supply companies calling me. Some of them call me as often as once a week. With other companies I feel like they are just trying to annoy and pressure me into making a purchase with them... And, every time they call I get someone different.
With CHIEF I always get you, Steven Driver. I like that I deal with one person and that you are aware of our needs as a smaller department. I get the routine calls from you but there is a point to them, you aren?t just trying to make a sale. You call to tell me about sales we might be interested in or just to check up on us. Usually when you call it reminds me of something I need to buy and it?s like "Oh, yeah! I did need to call you." I really appreciate that you don't bug me. Plus you have the best phone voice and you always sound sincerely happy to talk to me!
Hans Mulder, Assistant Regional Co-ordinator, Law Courts Education Society of B.C., Canada
I want to thank Theresa Echeverria for her assistance in handling my orders. I am sure she is very busy, but she was very patient helpful, and friendly. I have not been a customer for a very long time, neither am I placing extensively large orders, but the service provided certainly could be no greater had I been purchasing for a larger agency. The orders always got here, despite the confusion arising from shipping to Canada, and the quality and pricing of the products is superb! Thank you very much!
Sgt. Steve Noyes
I would like to pass on my gratitude to Andrea Nau. She has been assisting me with several purchases over the last week. The process has been very involved, due to the red tape in which the government agencies have to work. Every time I have had to add or change something on my orders, Andrea has gone above and beyond the call of duty in assisting me. If your other sales people are even half as helpful as Andrea, the success of CHIEF is limitless.
Edward A. Blessing
The badge wallet arrived today. It is a gift for our son who was sworn in as a Deputy Sheriff. The badge fits perfect in the wallet! My wife and I wish to thank you for you outstanding customer care and service. Thank you!
Chief Glenn Coffey, Tonkawa Police Dept., Oklahoma
I would like to take this opportunity to express my sincerest gratitude for CHIEF having such an exemplary employee. Lily Rees is such a pleasure to work with. In my 29+ years in law enforcement, I have never been treated so politely and professionally, and had my orders handled in a speedy manner. I could not see this department ordering merchandise from any other company when you handle the item, or another employee with such capabilities.