Fire/Rescue & EMS Testimonials
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K. Lord, Indiana Volunteer Firefighters Association
In a recent order with your company "Murphy's Law" took effect. I ordered a Badge and when it arrived it was perfect right down to where my name should have been. The bottom panel was blank. I called and talked with Laura in your Customer Service center and she started working with me to get to take care of this situation.
I have always thought that you can tell a good company by the number of orders they get right the first time. However, the truly great companies you can tell by how they handle those orders they don't get right the first time. (No one is perfect) Chief Supply has shown itself to be a great company. Laura never tried to make me feel like it was my fault, nor did she try to 'pass the buck" to the badge manufacturer.
She inquired as to the problem, investigated the cause and offered a solution. All while making me feel that I was an important part of your company's future. I will make sure that the fire departments that I serve as Chaplain (close to 100 volunteer fire departments in northeast Indiana) know of the excellent service that Chief Supply offers with people like Laura.
Thank you again for your great response to my need.
Don Nesbitt, Hayfork Fire Department, CA
Once again Chief Supply has exceeded any expectations I could have hoped for in the area of customer service. I got your return email this morning and while I was still reading it I got a call from Chris. I had sent him an email yesterday when I received your out of office reply.
Exceeding my expectations is some what of an understatement, I sent you an email, and the next morning I get an email from you explaining your out of the office yet as soon as you return my little problem will be first on your list to take care of, and while I am reading that I get the call from Chris who is as upset as I am about the reply and treatment I got from Propper and is already moving forward to take care of my concerns. In my mind that is truly EXCEEDING any reasonable expectations.
Thank you once again for your time. Please thank everyone involved for me, once again Chief Supply has proven to me that the only thing important to them is the customer. While no one wants to have a problem I feel very comfortable with the idea that if I have a problem Chief will do what ever it takes to fix my problem, and ensure all of my customer service expectations are met with courtesy, professionalism, and respect.
Chief Eugene Trombley, Utah
I rarely praise sales representatives, but I have to let whomever it may concern know how impressed I am with Matthew Feltes, my rep with your company. My FD is tiny and rural, yet Matthew has consistently stayed in touch with me for a good while, even though I rarely make an order as our budget is as tiny as the FD. This year, the department was awarded a state grant and I sent out RFPs to several vendors. Matthew has been the only rep who has worked hard on the quote, and because of his persistent communication and responsive service, I asked him to bid on items I did not include in the original RFP. As a result of his diligence, all items for which I am permitted to purchase through the grant will be from CHIEF. I trust you are aware of his value.
Chief Dean Aehlert, Pursley VFD, Texas
I sincerely hope this reaches your owner/president. I would like you to know what a great asset you have in Zak Parke. He answers emails promptly, follows up on an order with an email and calls his customers to assure that they have received the order. His desire to assure customer satisfaction is unheard of in today's marketplace.
Fire Chief Timothy E. Gates, Valley Fire Rescue, Arizona
Dawn â€“ Most fire supply companies don't have a rep you can call and talk to for placing orders, instead they want you to order online and sometimes that can be confusing and frustrating. I appreciate you taking time to check in with me on all my public safety supply needs.
Thank you for the items that I ordered! They came so quickly and I am very happy that they fit and that the quality of your products is stellar! Thank you for helping to make my transition of becoming a Paramedic from a nurse with confidence.
Firefighter/EMT Frank Johnson Jr., Wisconsin
I just received my order today, and it was exactly what I was looking for. Wildland fire season is fast approaching, and it's good to know that I'll be properly prepared. Thanks for your quick service and excellent product line. You can be assured that I'll be using CHIEF again in the future.
Donna Randolph, Texas
You have great prices for hardworking firefighters!
Robert Baker, Kansas
As a volunteer EMT in my home town I needed some PPE items. I went online to see who had a good price on EMT pants and other items. I found CHIEF and requested a catalog. About a week after the catalog came, I ordered a responder holster, boots, and a pair of the Propper utility pants. I received them and have utilized their use every day since. And recently I ordered a couple extra pairs of shears. For the price I am very pleased. As for the quality I am very happy. Thanks CHIEF!
Eric Jungling, Iowa
I am really pleased with CHIEF. I have ordered 3 things now from you: wildland fire gear, fire gloves and an extra-large gear bag. I love them to death. I also want to say thanks to my sales rep. She has been so helpful in finding what I need and making sure that I get it. She makes me feel like I am her only client. Thanks again for the great service.
Awesome service! I am very pleased with your service. I placed my order yesterday late in the afternoon and this morning I got a call at 7:30 from UPS informing me that my package would be here at my front door at 9 a.m. The best service I have ever had. If anybody ever asks me who is the best company to order firefighting equipment from, I will tell them "CHIEF", every time. Once again, thank you.
Marcy Carlino, LPN (pending EMT), Illinois
Received the t-shirts and I just wanted to say "Thank you". The shirts look great! Three more weeks till graduation (EMT)...
Chief Chris Barbee, Sunset Beach Fire Department, North Carolina
I can't believe how quick these bags got here! They were sitting here when I got back from lunch.
Stephen Elliott, EMT, Louisiana
I am a new EMT and have had such a hard time finding clothing, gear and accessories needed for my job in my area. Someone at work told me about your website and I've been ordering ever since. I've passed your name along to all of my fellow workers and I know for a fact that some of them have made recent orders as well. Keep up the good work!
Douglas Pratt, Chief
I am very happy with dealing with CHIEF. Theresa Farris is my account representative and she is great. She is always very helpful, curious and she very understanding when I order supplies. I have a small budget and I never feel pressured into buying supplies like some other companies. So in turn, CHIEF is the first place I call when I order my department's supplies. Theresa is a great representative, and I hope to keep her as my representative in the future.
Joshua L. Schultz
Since I began my adventures into purchasing equipment, I have found CHIEF to be the fastest and easiest company to work with. I quite enjoy ordering products from CHIEF, because of the personal supplier I work with each and every time. I always get what I want. Without CHIEF, my Fire agency would be without valuable resources.
Marcus Guirguis, California
I was just hired as a firefighter and am now looking for equipment, and your site has everything I could possibly need.
Michael Buzard, Pennsylvania
Thank you, CHIEF. You have been a very big help to a new and very busy EMT/Fireman.
Bernadette P. Wynne, EMT, Woodbury Heights Fire Dept., New Jersey
My husband ordered a Crew Jacket for me for Christmas. It arrived in record time! I opened my jacket yesterday with my name, Fire Department name and EMT Logo. You guys did an absolutely wonderful job. I wore it yesterday when we had an emergency run (tree fell onto car on highway). When all was said and done, most of the firefighters I work with are very definitely interested in getting a jacket like mine.
In the meantime, I am very pleased with the jacket... it was raining, sleeting and snowing while I was wearing the jacket yesterday and it kept me warm and dry. So very pleased with the jacket. Thank you so much for your prompt service.
Christine Cooley, Volunteer Firefighter, California
I have been calling everywhere trying to find XXS gloves. I was reading Firehouse Magazine and saw their website which suggested I might fine everyting I need as a firefighter. To my surprise, I found just what I have been looking for, for the last year. I have had to settle for larger gloves which make many jobs very difficult. Thank you, and I assure you, you will be the first place I look for fire equipment. Thank you again.
Recently I placed an ordered for a pair of EMS pants and a pullover jacket. I am SEVEN feet tall and finding clothes is often a chore I dread, but after contacting your company and receiving my order, I was quite pleased. Your prompt delivery and excellent customer service made online shopping very easy. Also, thank you for the beautiful 9-11 shirt. Thank you again for the quality service.
I want to thank Michelle for all her help whenever I need to purchase something. She is always there with that cheerful voice and you can sense the smile on her face. If I have a problem she makes sure it is corrected and taken care of through billing, return or replacement. She's is one of the reasons why I keep coming back to CHIEF.