Terms and Conditions

Terms & Conditions


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A-Z Order


Special Orders


If you don't see the products you're looking for in our catalog or on our website, please contact us at (888) 588-8569. We can probably get it for you!

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Sales are FOB, point of shipment. We will ship by the most economical means possible from our nearest warehouse.

Any extra charge incurred for additional services, such as Purchaser's carrier or special handling at the destination, must be paid by consignee. Title and risk of loss pass to Purchaser on delivery to the common carrier. If product was damaged or lost in transit, recipient must file claim with carrier.

For full details on shipping (standard, overnight, international, haz-mat and more), see Shipping & Tax.

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Secure Special Handling, Restrictions & Product Suitability

Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While CHIEF attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, please review the product application, and national and local codes and regulations, and be sure that the product, installation, and use will comply with them.

The U.S. Government also regulates the sale and export and certain products. If you are outside the United States and wish to order from CHIEF (including but not limited to Law Enforcement products such as Restraints and Batons), please contact us for any restrictions that may prevent shipping and/or placement of your order.

For your protection, CHIEF requires that any customization referencing any law enforcement agency, entity, name or rank be accompanied by:

  1. Written and signed authorization on your department's official letterhead
  2. A photocopy of an official picture identification card.

Please return authorization materials via one of the following methods:

  • Fax to (888) 588-8590, Attn: Customer Service
  • Mail to CHIEF, Attn: Customer Service, PO Box 481912, Charlotte, NC 28269

Orders without authorization will not be processed.

More information: How to Order Restricted Items

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ATF-Regulated Products


Orders for products requiring authorization from the Bureau of Alcohol, Tobacco, and Firearms (ATF) must be accompanied by a signed letter of intent written on agency letterhead. Please allow 4-8 weeks for ATF approval. Per ATF regulations, products must be dropshipped directly to your agency.

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Federal Excise Tax Exemption


Certain ammunition and firearm products are subject to a Federal Excise Tax (FET) of 11%. We recommend drop-shipping these products directly to your agency, as State and Local agencies can provide a tax exempt certificate. The Department of Defense and the US Coast Guard are the only Federal agencies that are exempt from the excise tax requirements. All other Federal institutions are not tax exempt.

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If you have any problem with your order, please give us a call at (888) 588-8569. For more information on returns and how to initiate a return with CHIEF, see Guarantees & Return Policy.

  • We will gladly refund, credit or exchange your new or unused items within 90 days
  • We will repair or replace any product or part which proves to be defective in workmanship or material
  • Please note that free gifts received with an item(s) you need to return must be returned as well
  • Custom/personalized items such as badges, nameplates and embroidered apparel may only be returned if we err
  • In order to return apparel, tags and labels must still be attached to the garment. Apparel without tags and labels is not returnable

Returns & Free Gifts


Free gifts received with an item(s) you need to return must be returned as well.

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Any cancellation must be approved by CHIEF, and may be subject to restocking and other charges.

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Manufacturers' Warranties & Sales Literature


Most of the products supplied to CHIEF are warranted to the final consumer by their manufacturer. Copies of such warranties are supplied with the product or are available from the manufacturer. As a service, CHIEF will obtain copies of consumer warranties from the warrantor and will furnish them free of charge to Purchasers who request them. Address requests to: CHIEF, Inc., Attn: Sales Support, P.O. Box 481888, Charlotte, NC 28269 USA. Requests must include the manufacturer's model number of each product for which a copy of the warranty is requested. CHIEF may also furnish sales brochures and other literature of the manufacturer. CHIEF assumes no responsibility for the content of such warranties or sales literature by performing this service.

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Warranty Disclaimer


No warranty or affirmation of fact, expressed or implied, other than as set forth in the limited warranty statement above is made or authorized by CHIEF. CHIEF disclaims any liability for product defect claims that are due to product misuse, improper product selection or misapplication, and any description does not express or imply a warranty that the products are merchantable or fit for a particular purpose.

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Limitation of Liability


Any liability for consequential and incidental damages is expressly disclaimed. CHIEF's liability in all events is limited to, and shall not exceed, the purchase price paid.

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Pricing & Misprints


Pricing, availability and specifications are subject to change without notice.

CHIEF reserves the right not to sell below cost and to correct misprints, typographical or pricing errors. All prices are listed in U.S. Dollars. Find an error on our website or in our catalog? Let us know

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Force Majeure


CHIEF shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, supplies or raw materials, or any other circumstances or causes beyond the control of CHIEF in the conduct of its business.

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OSHA Hazardous Substance & California Proposition 65 Product Information


Material Safety Data Sheets (MSDS) for OSHA-defined hazardous substances and a list of products known to the State of California to cause cancer or reproductive harm are available from: CHIEF, Inc., Attn: Sales Support, P.O. Box 481888, Charlotte, NC 28269 USA.

The information and recommendations contained on the MSDS supplied by the manufacturer are considered to be accurate and reliable. CHIEF, however, makes no warranty with respect to the accuracy or reliability of the information or the suitability of the recommendations. CHIEF disclaims any and all liability to any user thereof.

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When you submit a testimonial to CHIEF, please note the following:

  • For value received, you represent and warrant that the Testimonial given is original and does not infringe upon the copyright or other proprietary rights of any other person or entity.
  • You agree that CHIEF Corporation shall own all rights to the Testimonial. You also agree that CHIEF has the right to use or not to use the Testimonial and to use, reproduce, re-use, alter, modify, edit or change the Testimonial and your name and likeness for any purpose as CHIEF sees fit.
  • You agree to indemnify and release CHIEF from any liabilities arising out of or relating to your providing said Testimonial.

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Product Information & Images


CHIEF's ability to keep product information accurate and up-to-date is limited by manufacturers and other industry sources' ability to provide product information. Therefore, CHIEF makes no warranties, expressed or implied as to the accuracy of the catalog or website data.

Product images and graphics used on this site may include items for display purposes. Any additional items are not included with the listed product, unless otherwise specified.

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Trademarks & Copyright


All trademarks, servicemarks and copyrights are the property of their respective owners. Purchaser acknowledges that it has no right, title or interest in the trademarks or copyrights in the products, and Purchaser covenants that it will take no action to register or otherwise interfere with such rights.

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