Shipping and Tax
- Standard Shipping Charges
- Different Shipping/Billing Addresses
- Oversize/Heavy Items
- Haz-Mat Fees
- Shipping Outside the Continental U.S.
- Shipping Policy
- Sales Tax
Standard Shipping Charges
|Charges for addresses in the contiguous United States only.|
|Order Total||Standard||2-Day Air**||Next Day Delivery|
|Up to $25||
|$25.01 to $50.00||
|$50.01 to $74.99||
|$75.00 to $150.00||
|$150.01 to $200||
|$200.01 to $250.00||
|$250.01 to $300.00||
|$300.01 to $350.00||
|$350.01 to $400.00||
|$400.01 to $500.00||
|$500.01 to $750.00||
|$750.01 to $1,000||
|$1,000.01 and over||
||Contact us for a quote|
FREE standard shipping for online orders with an order total of $75 or more. $6.95 standard shipping for online orders with an order total of of $74.99 or below. Qualifying amount applies to merchandise only. Subject to change without notice. Offer valid for standard shipping within the contiguous United States (some restrictions apply such as shipping to Canada, Alaska, Hawaii, and all other destinations outside the continental United States including APO and FPO addresses are not eligible for this promotion and may incur additional charges). Additional fees apply to haz-mat/chemicals/ aerosols, over sized or unusually heavy items/orders, including but not limited to ladders, fire hose, pepper spray, fire extinguishers, full-size light bars and spike strips. Some vendors excluded, including but not limited to: ABA, Alco-Lite, Allsafe, American Aluminum, Assembled Products, Big Sky, Blackinton, Brother Mobile Solutions, Buckeye Foam, Bullard, Cairns, Chemguard, Code 3, CTS, Custom Metal Products, Cyclone Drying Systems, Defense Technology, EoTech, Federal Signal, Ferno, Firedex, Fire Fabrics, Firequip, Fol-Da-Tank, Fox Labs, Gamber Johnson, Go Rhino, Havis, HG2 Lighting, Husky Portable, Key Fire Hose, Kustom Signals, Laguna Manufacturing, Lakeside Plastics, Leatherhead, MSA, Nike, North American Fire Hose, Nupla, Orion Safety, Paratech, Plastix Plus, Presco, Pro-Gard, Protech, PSC, Ram Mounts, Sabre Red, Santa Cruz, Second Chance, Setina, Simulaids, Smith & Warren, Stinger Spike Strips, Stoffel Seals, Survival Armor, Team Equipment, Total Fire, TruckVault, Tufloc, Turtle Plastics, and Whelen. Valid Thru December 31st, 2016.
Shipping rates apply to all products. Some orders may require additional shipping charges.
Although our website accepts orders 24 hours per day, 7 days per week, we can only process orders during our hours of operation (8 a.m. - 7 p.m. E.T., Monday - Friday). If you require rush delivery, be sure to order before 1 p.m. E.T.. Also note that you should not choose overnight shipping if you are placing an order on Fridays, as your order will not be processed until Monday or the next business day.
- We ship orders from our Charlotte, NC warehouse (some products ship directly from the manufacturer)
- Non-personalized, in-stock products should arrive within 1-5 working days (see chart below for a more precise arrival time based on your shipping destination; Saturday, Sunday and holiday delivery not available)
- Shipping times will vary on item numbers beginning with #DDP, #SSP, #XSP or #EQQ. Second Day and Next Day delivery is not available for these items.
- Embroidered apparel may take up to 1-2 weeks, and custom badges 4-5 weeks for delivery.
- Shipping to Alaska, Hawaii, and all other destinations outside the continental U.S.: An additional $24.99 charge applies to online orders, and after you submit your order Customer Service will notify you with a final freight quote for your approval.
- Free Shipping is not eligible on orders shipped outside of the contiguous United States; you will be charged the amount in the Standard Shipping Charges table above for your product(s) subtotal in addition to the $24.99 out-of-U.S. charge in the case of Alaska, and Hawaii.
You are welcome to ship your order to an address that is not the same as your billing address. For your protection, when we receive an order where the shipping address does not match the billing address on your credit card, we will contact the card holder's issuing bank for address verification. One of our Order Analysts may contact you if we can't verify your information.
For smoother and faster transactions, one suggestion we often make to customers is to notify your bank that you will be shipping an order to an address that is not the same as your billing address.
For more information, see How We Protect You & Prevent Credit Card Fraud.
Items ordered without personalization and ordered before 1 p.m. E.T. weekdays are eligible for overnight shipping. Rush delivery fees are in addition to the standard shipping rate for yourorder.
Please note any orders placed after this time on a Friday will not be processed until the following Monday.
Safety Flares and aerosol products cannot be shipped overnight. You will be charged the amount in the Standard Shipping Charges table above for your product(s) subtotal in addition to selected expedited shipping charges. If the actual shipping charges differ greatly from the stated shipping charges, one of our representativeswill contact you for approval.
Depending on the weight and dimensions of a product or quantity of products, additional shipping charges may apply. If the actual shipping charges differ greatly from the stated shipping charges, one of our representatives will contact you for approval. Where this is usually the case with a product on CHIEFsupply.com, we have noted it accordingly.
Questions about oversize/heavy item shipping and shipping quotes? Please contact us.
Haz-mat charges will be added to aerosol-type items (e.g., pepper spray, flares, marking paint, marking chalk, etc.)
Please call +1 (704) 916-4592 for a shipping quote or email us with your shipping address, postal code and country, and the item number(s) and quantities of the product(s) you're interested in. For more information, see Terms & Conditions and How to Order Restricted Items.
This applies to all orders shipping outside the continental United States, including Canada, Hawaii, Alaska and APO/FPO.
A $100 minimum applies to all orders shipped outside the U.S. (except U.S. military, Alaska and Hawaii).
All International/Export accounts are required to pay in advance with a wire transfer or bank-certified check. We do not accept international credit cards at this time (except for Canada).
Customs, Duties & Other Charges or Fees
Orders shipped outside the U.S. may be subject to tariffs, duties, brokerage fees and/or taxes upon delivery and are the responsibility of the customer.
How long until you ship my order and when will I receive it?
All in-stock items ship within 24 Hours, Monday - Friday. Orders with in-stock items placed over the weekend or on a national holiday will ship the next working business day. Continental US only. Excludes AK, HI, PR, GU, Canadian, and International orders. Please allow 7-10 business days for standard shipping, delivered by USPS. Sorry, no weekend shipping or delivery is available. Orders shipping internationally and to Canada, Hawaii, Alaska, Guam and Puerto Rico may take 15-30 business days. Note that separate shipments may incur additional tariffs, duties, brokerage fees and/or taxes upon delivery per shipment. These fees are outside of CHIEF's control and are the responsibility of the customer.
What if part of my order is backordered - shows a re-stock timeframe?
If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. All items with a backordered, re-stock timeframe will ship when all backordered items have arrived in our warehouse. Maximum possible number of packages you would receive for your entire order is 2.
For additional information on the status of your order, have your order # available and contact Customer Service at 888-588-8569 or Contact Us Online. If you gave us your email address during checkout or you signed into your account, you will receive an email the day we ship your order. This email will detail your order and give you tracking information (when applicable) so you may track your order with the shipper directly. *Special order items are shipped via standard delivery.
*Please note that our express shipping is not able to deliver to PO Boxes. Orders shipping to PO Boxes will ship via USPS.*
Standard Shipping Charges apply. Canada credit cards accepted for online ordering. Your order is subject to a $100 minimum and may be subject to separate tariffs, duties, brokerage fees and/or taxes upon transportation and delivery to Canada. CHIEF bills you only for your order; all tariffs, duties, brokerage fees or other charges are outside of CHIEF's control and are billed by third parties. Any tariffs, duties, brokerage fees or other charges are your responsibility.
CHIEF ships orders to U.S. Military stationed overseas (no minimum order). Please note the following about our APO/FPO shipping:
- If you require rush delivery, please let us know when you order
- Additional shipping rates apply
- Shipping times vary
- Some orders may require additional shipping charges because of their weight
- Warehouses nationwide enable us to ship your order as quickly as possible
- When shipping to APO/FPO addresses, we must use the U.S. Postal Service to ship
- Orders are required to ship complete unless otherwise approved by the purchaser
- CHIEF accepts no responsibility for orders shipped via USPS
- USPS does not provide a tracking number
- APO/FPO orders are handled solely by USPS
Sales are FOB, point of shipment. We will ship by the most economical means possible from our nearest warehouse.
Any extra charge incurred for additional services, such as Purchaser's carrier or special handling at the destination, must be paid by consignee. Title and risk of loss pass to Purchaser on delivery to the common carrier. If product was damaged or lost in transit, recipient must file claim with carrier.
If you reside in Georgia, Alabama, Florida or North Carolina we will add applicable sales tax.
If your agency or organization is tax-exempt, please download, complete and return this multi-state Streamlined Sales Tax Agreement - Certificate of Exemption. Restrictions apply.
Federal Excise Tax Exemption
Certain ammunition and firearm products are subject to a Federal Excise Tax (FET) of 11%. We recommend drop-shipping these products directly to your agency, as State and Local agencies can provide a tax exempt certificate. The Department of Defense and the US Coast Guard are the only Federal agencies that are exempt from the excise tax requirements. All other Federal institutions are not tax exempt.