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International FAQ

Canada & International - FAQ

 

 

I'm in Canada, can I order from CHIEF? Do you ship to Canada?

 

Yes, on both counts. You're welcome to use your Canadian credit card with CHIEF's secure online checkout. A $100 minimum applies to all orders shipped outside the U.S. (except U.S. military). Our Standard Shipping Charges apply to orders shipping to Canada. For more details see our Shipping Charges and Delivery Times. But...

Some restricted items (marked with Secure Special Handling), law enforcement and crime control products cannot be shipped outside the United States. See How to Order Restricted Items, and/or please contact us before you order.

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What about tariffs, duties, taxes, etc.?

 

Orders shipped outside the United States (including orders shipped to Canada) are subject to a $100 minimum and may be subject to separate tariffs, duties, brokerage fees and/or taxes upon transportation and delivery.

All tariffs, duties, brokerage fees or other charges are outside of CHIEF's control, are not billed or collected by CHIEF, and are billed and collected by third parties. Any tariffs, duties, brokerage fees or other charges are your responsibility.

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Do you take international orders?

Our website accepts online orders only from the U.S., Canada and U.S. military personnel (worldwide).

For international order inquiries, please contact us (include your full shipping address and what you would like to order).

For more information, see:

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How much will shipping cost?

 

Shipping costs vary greatly depending on destination and products ordered. Please contact us for a shipping estimate. Include your full shipping address and what you would like to order.

Our Standard Shipping Charges apply to orders shipping to Canada.

For more details see our Shipping Charges and Delivery Times.

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What happens if items are out of stock?

 

If any items on your order are currently out of stock, your order will ship only once all items have been received, unless you contact us and give written permission to ship items as they become available. Note that separate shipments may incur additional tariffs, duties, brokerage fees and/or taxes upon delivery per shipment. These fees are outside of CHIEF's control and are the responsibility of the customer.

For more details see our Shipping Charges and Delivery Times.

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Are there restrictions or limitations on what I can have shipped outside the U.S.?

 

Yes. Sale of some products is restricted by law and/or company policy. Many items cannot be shipped outside the United States, including (but not limited to):

  • Badges
  • Body armor
  • Fire extinguisher parts & accessories
  • Flashlights
  • Handcuffs
  • Pepper/O.C. Spray
  • Vehicle Equipment
  • All products from BAE Systems, including:
    • 911 EP
    • ABA
    • Bianchi
    • Defense Technology
    • Forensics Source
    • Hatch
    • Hiatt USA
    • Kleen Bore
    • Monadnock
    • Protech
    • Protech Corrections
    • Quikstep
    • Safariland
    • Second Chance
    • Speedfeed
  • Sales of 5.11 Tactical and Pelican products outside the U.S. may be subject to restrictions. Please contact us.

We will contact you if we are unable to ship part or all of your order due to export restrictions. It is the customer's responsibility to comply with all laws relevant to your country. More information on restricted items »

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I don't see the answer to my question. What now?

 

Try checking another section of our FAQ, Help or Resources. You can also contact us via phone or email.

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