Law Enforcement Testimonials

I am writing this letter with the highest levels of professional respect for CHIEF, and more specifically my account manager Chris Yates. CHIEF provides the highest quality products available to those working within my profession. Chris has always preformed with the highest levels of professionalism and courtesy while dealing with my colleagues and me. I have nothing but the highest levels of respect for both the company and Chris. My levels of respect for Chris are to the point where I no longer consider him a business partner, but more so a friend.

CHIEF has not always been my first choice as far as a supplier is concerned. It has only been within the last year that CHIEF has become the exclusive go-to company for work items. I started my career working as a reserve officer in a suburb of one of our larger cities within the state of Wisconsin. When Chris started, I was having difficulty with a ballistic vest purchase. Chris went to the extremes to get the situation resolved in a satisfactory way. Based upon his professionalism and respect to my position, even with no knowledge of this particular situation, I became an exclusive customer.

Again, as previously stated, my opinion of CHIEF is high enough that I recommend it to all of my departments and even attempt to facilitate some purchases. In Wisconsin as anywhere word travels quickly, and I am hearing nothing but good comments from those who are making the transition from other companies to CHIEF.

Though this sale may have been of a special nature I have found that she has been very professional in her contacts with our department, even though we are very small and certainly would not be one of her bigger clients.

Because of her efforts on your behalf I have decided that CHIEF will be our primary provider and have removed the other two distributors from our authorized provider list.

On March 4, I emailed 7 companies on the availability and shipping options of a particular Bianchi Accumold Elite Duty Holster. My email was the same for all companies and stated: "Dire need, I need to know if this holster is available for overnight shipping". I am leaving for a 6 week patrol duty and had to have it.

Of the 7 companies, three responded that it was unavailable or on backorder and 3 did not respond. However, Monday morning I received a call first thing from a young lady in your customer support/ sales department. She informed me that not only did she locate one from the manufacturer, but they were going to drop ship, overnight, to me. I know this is not normal procedure and was only accomplished either by her persistence or charm.

Either way, I received my holster today, as promised, and can leave on my patrol without worry. This, ladies and gentlemen, is what customer service is all about.

I love, love, love dealing with CHIEF! Being a smaller department we don't make that many purchases, but when we do they are fairly large ones. I constantly have other vendors and police supply companies calling me. Some of them call me as often as once a week. With other companies I feel like they are just trying to annoy and pressure me into making a purchase with them... And, every time they call I get someone different.

With CHIEF I always get you, Steven Driver. I like that I deal with one person and that you are aware of our needs as a smaller department. I get the routine calls from you but there is a point to them, you aren’t just trying to make a sale. You call to tell me about sales we might be interested in or just to check up on us. Usually when you call it reminds me of something I need to buy and it’s like "Oh, yeah! I did need to call you." I really appreciate that you don't bug me. Plus you have the best phone voice and you always sound sincerely happy to talk to me!