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Shipping & Tax

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• Standard Shipping Charges
• How Long Will It Take to Get Here?
• Different Shipping/Billing Addresses
• Overnight
• Oversize/Heavy Items
• Haz-Mat Fees
• Canada & All International Shipping
• APO/FPO
• Shipping Policy
• Sales Tax

Standard Shipping Charges

Shipping rates apply to all products. Some orders may require additional shipping charges.

Although our website accepts orders 24 hours per day, 7 days per week, we can only process orders during our hours of operation (8 a.m. - 7 p.m. E.T., Mon. - Fri.). If you require rush delivery, be sure to order before 2 p.m. E.T.. Also note that you should not choose overnight shipping if you are placing an order on Fridays, as your order will not be processed until Monday or the next business day.

• We ship using U.P.S. via our Charlotte, NC and Orlando, FL warehouses (some products ship directly from the manufacturer)
• We cannot ship to P.O. boxes, please specify a street address so we can ship your order without delay
• Non-personalized, in-stock products should arrive within 1-5 working days (see chart below for a more precise arrival time based on your shipping destination; Saturday, Sunday and holiday delivery not available)
• Shipping times will vary on item numbers beginning with #DDP, #SSP, #XSP or #EQQ. Second Day and Next Day delivery is not available for these items.
• Embroidered apparel may take up to 1-2 weeks, and custom badges 4-5 weeks for delivery.
• To Alaska, Hawaii or Puerto Rico, add $19.99 (up to 20 lbs.)

How Long Will It Take to Get Here?

Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times for orders delivered to destinations in the United States. Actual shipping times may vary.

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Different Shipping/Billing Addresses

You are welcome to ship your order to an address that is not the same as your billing address. For your protection, when we receive an order where the shipping address does not match the billing address on your credit card, we will contact the card holder's issuing bank for address verification. One of our Order Analysts may contact you if we can't verify your information.

For smoother and faster transactions, one suggestion we often make to customers is to notify your bank that you will be shipping an order to an address that is not the same as your billing address.

For more information, see How We Protect You & Prevent Credit Card Fraud

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Overnight Shipping

Items ordered without personalization and ordered before 2 p.m. E.T. weekdays are eligible for overnight shipping. Rush delivery fees are in addition to the standard shipping rate for your order.

Please note any orders placed after this time on a Friday will not be processed until the following Monday.

Safety Flares and aerosol products cannot be shipped overnight.

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Oversize/Heavy Items

Depending on the weight and dimensions of a product or quantity of products, additional shipping charges may apply. If the actual shipping charges differ greatly from the stated shipping charges, one of our representatives will attempt to contact you for approval. Where this is usually the case with a product on CHIEFsupply.com, we have noted it accordingly.

Questions about oversize/heavy item shipping and shipping quotes? Please contact us.

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Haz-Mat Fees

Haz-mat charges will be added to aerosol-type items (e.g., pepper spray, flares, marking paint, marking chalk, etc.)

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Canada & All International Shipping

Please call +1 (704) 916-4592 for an international shipping quote or email us with your shipping address, postal code and country, and the item number(s) and quantities of the product(s) you're interested in. For more information, see Terms & Conditions and How to Order Restricted Items.

Minimum Order

A $100 minimum applies to all orders shipped outside the U.S. (except U.S. military).

Payment

All International/Export accounts are required to pay in advance with a wire transfer or bank-certified check. We do not accept international credit cards at this time (except for Canada).

Customs, Duties & Other Charges or Fees

Orders shipped outside the U.S. may be subject to tariffs, duties, brokerage fees and/or taxes upon delivery and are the responsibility of the customer.

Shipment & Items Out of Stock

If any items on your order are currently out of stock, your order will ship only once all items have been received, unless you contact us and give written permission to ship items as they become available. Note that separate shipments may incur additional tariffs, duties, brokerage fees and/or taxes upon delivery per shipment. These fees are outside of CHIEF's control and are the responsibility of the customer.

Canadian Customers

Standard Shipping Charges apply. Canada credit cards accepted for online ordering. Your order is subject to a $100 minimum and may be subject to separate tariffs, duties, brokerage fees and/or taxes upon transportation and delivery to Canada. CHIEF bills you only for your order; all tariffs, duties, brokerage fees or other charges are outside of CHIEF's control and are billed by third parties. Any tariffs, duties, brokerage fees or other charges are your responsibility.

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APO/FPO Addresses

CHIEF ships orders to U.S. Military stationed overseas (no minimum order). Please note the following about our APO/FPO shipping:

• If you require rush delivery, please let us know when you order
• Standard shipping rates apply
• Shipping times vary
• Some orders may require additional shipping charges because of their weight
• Warehouses nationwide enable us to ship your order as quickly as possible
• When shipping to APO/FPO addresses, we must use the U.S. Postal Service to ship
• Orders are required to ship complete unless otherwise approved by the purchaser
• CHIEF accepts no responsibility for orders shipped via USPS
• USPS does not provide a tracking number

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Shipping Policy

Sales are FOB, point of shipment. We will ship by the most economical means possible from our nearest warehouse.

Any extra charge incurred for additional services, such as Purchaser's carrier or special handling at the destination, must be paid by consignee. Title and risk of loss pass to Purchaser on delivery to the common carrier. If product was damaged or lost in transit, recipient must file claim with carrier.

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Sales Tax

If you reside in Florida or North Carolina we will add applicable sales tax.

Tax Exempt?

If your agency or organization is tax-exempt, please download, complete and return this multi-state Streamlined Sales Tax Agreement - Certificate of Exemption. Restrictions apply.

Federal Excise Tax Exemption

Certain ammunition and firearm products are subject to a Federal Excise Tax (FET) of 11%. We recommend drop-shipping these products directly to your agency, as State and Local agencies can provide a tax exempt certificate. The Department of Defense and the US Coast Guard are the only Federal agencies that are exempt from the excise tax requirements. All other Federal institutions are not tax exempt.

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