Guarantees & Return Policy
Refunds, Credit, Exchange, Repairs & Replacements
If you have any problem with your order, please call (888) 588-8569 or
email us. Please include or have your order number handy, so we can help you faster.
- We will gladly refund, credit or exchange your new or unused items within 90 days
- We will repair or replace any product or part which proves to be defective in workmanship or material
- Please note that free gifts received with an item(s) you need to return must be returned as well
- Custom/personalized items (including but not limited to badges, nameplates, and apparel) may be returned only if we err
- In order to return apparel, tags and labels must still be attached to the garment. Apparel without tags and labels is not returnable
- Hazardous materials products (including but not limited to pepper spray, safety flares, and marking paint) cannot be returned
If you are having a problem with a customized product, please call Customer Service at (888) 588-8569 or
email us.
Free Return Shipping on Apparel and Footwear
CHIEF offers free return shipping for apparel and footwear orders. Please call Customer Service at (888)
588-8569.
- New orders only. Not valid with previous orders.
- Free return shipping valid only with apparel and footwear items. Other returned products will incur a shipping fee.
- Custom/personalized apparel may be returned only if we err
- Clearance items excluded.
- In order to return apparel, tags and labels must still be attached to the garment. Apparel without tags and labels is not
returnable
Get Your Return Authorization
- To initiate a return, please email us or call Customer
Service at (888) 588-8569 for a return authorization number
- Please have your order confirmation ready when you call
- Include your order number on all correspondence
- Your authorization number needs to be clearly visible on the outside of the return package
- Your authorization number, once issued, is valid for 30 days and cannot be re-issued
- All packages without a return authorization number will be refused
Where to Send Returns
Ship your merchandise (postage pre-paid) with a note explaining the problem, a copy of the packing slip or invoice and return
authorization number to:
CHIEF Returns
2700 Hutchinson-McDonald Rd
Suite A
Charlotte, NC 28269
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