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Guarantees & Return Policy

Gold Star Guarantee

We don't just promise you the best service in the business, we Gold Star Guarantee it! And our guarantee is unlimited. It never runs out. So, if you ever have a problem with a product or service, just call or email us and we'll make it right, every time, guaranteed!

Refunds, Credit, Exchange, Repairs & Replacements

Learn about our Gold Star Unlimited Guarantee If you have any problem with your order, please call (888) 588-8569 or email us. Please include or have your order number handy, so we can help you faster.

  • We will gladly refund, credit or exchange your new or unused items.
  • We will repair or replace any product or part which proves to be defective in workmanship or material.
  • Please note that free gifts received with an item(s) you need to return must be returned as well
  • Custom/personalized items such as badges, nameplates and embroidered apparel may only be returned if we err
  • In order to return apparel, tags and labels must still be attached to the garment. Apparel without tags and labels is not returnable.

If you are having a problem with a customized product, please call Customer Service at (888) 588-8569 or email us.

Get Your Return Authorization

  • To initiate a return, please email us or call Customer Service at (888) 588-8569 for a return authorization number
  • Please have your order confirmation ready when you call
  • Include your order number on all correspondence
  • Your authorization number needs to be clearly visible on the outside of the return package
  • All packages without a return authorization number will be refused

Where to Send Returns

Ship your merchandise (postage pre-paid) with a note explaining the problem, a copy of the packing slip or invoice and return authorization number to:

CHIEF Returns
2700 Hutchinson-McDonald Rd
Suite E
Charlotte, NC 28269