Guarantees & Return Policy

Refunds, Credit, Exchange, Repairs & Replacements

If you have any problem with your order, please call (888) 588-8569 or email us. Please include or have your order number handy, so we can help you faster.

  • We will gladly refund, credit or exchange your new or unused items within 90 days
  • We will repair or replace any product or part which proves to be defective in workmanship or material
  • Please note that free gifts received with an item(s) you need to return must be returned as well
  • Custom/personalized items such as badges, nameplates and embroidered apparel may only be returned if we err
  • In order to return apparel, tags and labels must still be attached to the garment. Apparel without tags and labels is not returnable

If you are having a problem with a customized product, please call Customer Service at (888) 588-8569 or email us.

Get Your Return Authorization

  • To initiate a return, please email us or call Customer Service at (888) 588-8569 for a return authorization number
  • Please have your order confirmation ready when you call
  • Include your order number on all correspondence
  • Your authorization number needs to be clearly visible on the outside of the return package
  • All packages without a return authorization number will be refused

Where to Send Returns

Ship your merchandise (postage pre-paid) with a note explaining the problem, a copy of the packing slip or invoice and return authorization number to:

CHIEF Returns
2700 Hutchinson-McDonald Rd
Suite A
Charlotte, NC 28269